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Title
Text copied to clipboard!SAP Support Specialist
Description
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We are looking for an SAP Support Specialist to join our IT team and provide expert-level support for our SAP systems. The ideal candidate will be responsible for troubleshooting, maintaining, and enhancing SAP applications to ensure optimal performance and user satisfaction. This role requires a deep understanding of SAP modules, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
As an SAP Support Specialist, you will work closely with business users, developers, and other IT professionals to resolve issues, implement system changes, and support ongoing projects. You will be expected to monitor system performance, manage user access, and ensure data integrity across various SAP modules such as FI/CO, MM, SD, and HR. Your role will also involve documenting solutions, creating user guides, and training end-users as needed.
In addition to day-to-day support, you will participate in system upgrades, patch management, and testing activities. You will also collaborate with external vendors and SAP consultants to resolve complex issues and implement best practices. A strong understanding of business processes and the ability to translate them into technical solutions is essential for success in this role.
This position offers an exciting opportunity to work in a dynamic environment where you can grow your SAP expertise and contribute to the success of enterprise-wide initiatives. If you are passionate about SAP technology and enjoy solving complex problems, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Provide first and second-level support for SAP users
- Troubleshoot and resolve SAP system issues
- Monitor system performance and ensure uptime
- Collaborate with business units to understand requirements
- Implement configuration changes and enhancements
- Manage user roles and authorizations
- Document support processes and solutions
- Participate in SAP upgrades and patching
- Coordinate with external vendors and consultants
- Train end-users on SAP functionalities
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science or related field
- 3+ years of experience in SAP support
- Strong knowledge of SAP modules (FI/CO, MM, SD, HR)
- Experience with SAP troubleshooting and configuration
- Excellent communication and interpersonal skills
- Ability to work independently and in a team
- Familiarity with SAP security and user management
- Understanding of business processes and workflows
- Experience with SAP upgrades and patch management
- Strong analytical and problem-solving skills
Potential interview questions
Text copied to clipboard!- How many years of SAP support experience do you have?
- Which SAP modules are you most familiar with?
- Describe a challenging SAP issue you resolved.
- Have you participated in an SAP upgrade project?
- What tools do you use for SAP troubleshooting?
- How do you manage user access and roles in SAP?
- Can you explain a business process you supported in SAP?
- What is your approach to documenting support issues?
- Have you worked with external SAP consultants?
- How do you stay updated on SAP best practices?
